Refund & Cancellation Policy

1. Order Cancellation

Customers may request cancellation of an order before the order has been processed for dispatch, subject to the applicable order status.

• Cancellation requests should be made as early as possible.
• An order that has already been dispatched may not be eligible for cancellation through the normal cancellation process.
• Cancellation requests may be reviewed based on the current status of the order.

2. Product Returns

Because healthcare and pharmaceutical products may be subject to product-specific handling, storage and safety requirements, returns may be accepted only where applicable and permitted.

Customers should contact us promptly if a product is received damaged, incorrect or otherwise affected by a delivery-related issue.

3. Damaged or Incorrect Product

If you receive a product that appears damaged or is different from the product ordered, please contact us as soon as reasonably possible.

• Keep the product and its original packaging available for verification.
• Provide the relevant order details when contacting us.
• Photographs or other supporting information may be requested where appropriate.
• The matter will be reviewed before a replacement, return or refund is approved, where applicable.

4. Non-Returnable Situations

Certain products or situations may not qualify for return or refund due to product safety, hygiene, regulatory or other applicable considerations.

• Products that have been opened, used or altered, where return restrictions apply.
• Products damaged after delivery due to improper handling or storage.
• Products returned without the relevant order information.
• Requests made outside any applicable return period.

5. Refund Eligibility

Where a refund is approved, the refund amount will generally correspond to the eligible amount associated with the approved cancellation, return or other applicable resolution.

6. Refund Processing

Once a refund is approved, the processing time may vary depending on the payment method and the relevant payment service provider or banking institution.

For online payments, the refund may be processed through the applicable payment channel used for the transaction.

7. Coupons & Promotional Discounts

If a coupon or promotional discount was applied to an order, the refund or cancellation amount may be adjusted according to the applicable offer conditions and the actual amount paid.

A coupon or promotional benefit may not necessarily be refundable as a separate cash amount.

8. Delivery-Related Issues

Customers should ensure that the delivery address, contact number and other delivery details provided during checkout are accurate.

Delays caused by incorrect address information, recipient unavailability, logistics issues or circumstances outside our reasonable control may affect delivery timelines.

9. How to Request a Refund or Cancellation

To request cancellation, return assistance or a refund, please contact the Sepjed Lifescience team with the relevant order information.

• Order ID or transaction reference.
• Customer name and registered contact details.
• Reason for the cancellation, return or refund request.
• Supporting photographs or information, where required.

10. Fraudulent or Unauthorised Transactions

If you believe that an order or payment has been made without your authorisation, please contact us promptly and also notify your bank or payment service provider where appropriate.

We may request information necessary to investigate and verify the transaction.

11. Policy Updates

Sepjed Lifescience Private Limited may update this Refund & Cancellation Policy from time to time to reflect changes in products, services, website functionality or applicable requirements.

The latest version will be published on this page.

12. Contact Us

For cancellation, return or refund-related enquiries, please contact us using the details below.

Email: sepjedlifescience@gmail.com

Phone: +91 94718 39044   /   +91 91893 53939

Website: www.sepjed.com